Diana SchneidmanJun 26, 20202 minIt’s “just” punctuation but here’s a few things worth knowing(This is short, I promise) The 16th edition of The Chicago Manual of Style was recently published and it’s got a few tidbits that merit...
Diana SchneidmanJun 26, 20202 minHow our best ideas can lead us astray . . . or to greater successCaleb Scoville of North Bank Audio Solutions made a brilliant point on a recent teleseminar. So striking that I almost dead stopped in...
Diana SchneidmanJun 26, 20202 minDo you hang up on cold calls? My surprising revelation If you’ve read many of my articles or if you’ve seen my new ebook, you know that I heartily endorse cold calling to build service...
Diana SchneidmanJun 26, 20202 minThe new telephone party lineBack in the olden days, when my 87-year-old mother was a child, there was a telephone arrangement called the party line. (Actually, it...